Terms of Service

Last updated: February 1, 2026

1. Introduction

Welcome to Maxify Tickets. These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "you," or "your") and Maxify Global Limited ("Maxify Tickets," "Company," "we," "us," or "our"), governing your access to and use of our event management and check-in platform, including our website at maxifytickets.com, mobile applications, APIs, and all related services (collectively, the "Services").

PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR SERVICES. By creating an account, accessing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

These Terms incorporate by reference our Privacy Policy, which describes how we collect, use, and protect your personal information.

2. Definitions

For the purposes of these Terms:

"Account" means the unique account created for you to access our Services.
"Attendee" means any individual who is invited to, registered for, or attends an Event created by an Organizer using our Services.
"Content" means any text, images, graphics, logos, data, information, or other materials uploaded, submitted, or transmitted through the Services.
"Event" means any gathering, conference, meeting, party, or other occasion created and managed through our Services.
"Organizer" means any User who creates and manages Events using our Services.
"Organization" means the business entity or organization associated with a User's Account.
"Subscription" means a paid or free plan that provides access to specific features and usage limits.
"User Data" means all data, including personal data, that Users upload, input, or generate through their use of the Services.

3. Acceptance of Terms

By accessing or using our Services, you confirm that you:

Have read and understood these Terms in their entirety
Agree to be legally bound by these Terms
Have the legal capacity to enter into a binding agreement
Are not prohibited from using the Services under any applicable law

IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE OUR SERVICES.

We may require you to affirmatively accept these Terms (e.g., by clicking "I Agree" or checking a box) before accessing certain features. Such affirmative acceptance constitutes your electronic signature and agreement to these Terms.

4. Eligibility

To use our Services, you must:

Be at least 18 years of age, or the age of legal majority in your jurisdiction
Be at least 16 years of age if using the Services with parental or guardian consent where permitted by law
Have the legal authority to enter into these Terms
Not be barred from using the Services under any applicable law
Not have previously had your account terminated by us for violations of these Terms

If you are accepting these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms. In such case, "you" and "your" shall refer to such entity.

5. Account Registration and Security

5.1 Account Creation

To access certain features of our Services, you must create an Account. When creating an Account, you agree to provide accurate, current, and complete information and to update such information as necessary to maintain its accuracy.

5.2 Account Security

You are solely responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account. You agree to:

Create a strong, unique password
Not share your Account credentials with any third party
Immediately notify us of any unauthorized access or security breach
Log out of your Account at the end of each session when using shared devices

5.3 Account Types

We offer different Account types with varying permissions. Admin accounts have full access to all features, while Checker accounts have limited access for event check-in purposes. Account owners are responsible for managing team member access and permissions.

5.4 Account Responsibility

You are responsible for all activities conducted through your Account, whether or not authorized by you. We are not liable for any loss or damage arising from unauthorized use of your Account.

6. Description of Services

Maxify Tickets provides a cloud-based event management and check-in platform that enables Organizers to:

Create and manage Events
Build and maintain guest lists
Generate and distribute unique QR codes to Attendees
Send invitations and manage RSVPs
Perform check-ins via web scanner or mobile application
Create multiple activities within Events
Access analytics and reporting
Manage team members and permissions

6.1 Service Availability

We strive to maintain high availability of our Services but do not guarantee uninterrupted access. Services may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will endeavor to provide advance notice of scheduled maintenance when practicable.

6.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice. We may also add, change, or remove features and functionality. For paid Subscriptions, material adverse changes will be communicated in advance where possible.

6.3 Beta Features

We may offer beta or preview features that are still under development. Beta features are provided "as is" without warranties of any kind and may be modified or discontinued at any time without notice.

7. Subscriptions, Fees, and Billing

7.1 Subscription Plans

We offer various Subscription plans, including free and paid tiers, each with different features and usage limits. Current pricing and plan details are available on our Pricing page.

7.2 Payment Terms

For paid Subscriptions, you agree to pay all applicable fees in accordance with your selected plan. Fees are:

Charged in advance on a monthly or annual basis
Non-refundable except as expressly stated herein or required by law
Subject to change with 30 days' prior notice
Exclusive of applicable taxes, which you are responsible for paying

7.3 Payment Processing

Payments are processed through our third-party payment processor, Stripe. By providing payment information, you authorize us to charge your payment method for all fees incurred. You represent that you are authorized to use the payment method provided.

7.4 Automatic Renewal

Paid Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You authorize us to charge your payment method for renewal fees. You may cancel auto-renewal through your Account settings at any time.

7.5 Failed Payments

If payment fails, we may attempt to charge your payment method again or request updated payment information. We may suspend or terminate your access to paid features if payment remains outstanding after reasonable attempts to collect.

7.6 Refunds

Except as required by applicable law, fees are non-refundable. If you cancel a paid Subscription, you will retain access to paid features until the end of your current billing period. No partial refunds are provided for unused portions of a billing period. EU consumers may have additional rights under the Consumer Rights Directive.

7.7 Price Changes

We may change our prices at any time. Price changes for existing Subscriptions will take effect at the start of the next billing period following notice. Your continued use after a price change constitutes acceptance of the new pricing.

7.8 Taxes

Fees are exclusive of all taxes, levies, or duties imposed by taxing authorities. You are responsible for paying all applicable taxes, including sales tax, VAT, GST, and withholding taxes. If we are required to collect taxes, they will be added to your invoice.

8. Acceptable Use Policy

You agree to use the Services only for lawful purposes and in accordance with these Terms. You shall not:

8.1 Prohibited Activities

Violate any applicable laws, regulations, or third-party rights
Use the Services to promote illegal activities or violence
Upload or transmit viruses, malware, or other malicious code
Attempt to gain unauthorized access to our systems or other users' accounts
Interfere with or disrupt the integrity or performance of the Services
Use automated means (bots, scrapers) to access the Services without our permission
Reverse engineer, decompile, or disassemble any aspect of the Services
Resell, sublicense, or redistribute the Services without authorization
Use the Services to send spam, phishing, or unsolicited communications
Impersonate any person or entity or misrepresent your affiliation
Collect or harvest personal information of other users without consent
Use the Services in a manner that could damage our reputation

8.2 Prohibited Content

You shall not upload, post, or transmit Content that:

Is unlawful, harmful, threatening, abusive, harassing, defamatory, or obscene
Infringes any intellectual property or proprietary rights
Contains personal information of others without their consent
Is fraudulent, deceptive, or misleading
Promotes discrimination, hatred, or violence against any individual or group
Contains sexually explicit or pornographic material
Exploits minors in any way

8.3 Enforcement

We reserve the right to investigate and take appropriate action against anyone who violates this Acceptable Use Policy, including removing Content, suspending or terminating accounts, and reporting violations to law enforcement authorities.

9. User Content

9.1 Ownership

You retain all ownership rights in the Content you upload, submit, or transmit through the Services ("User Content"). We do not claim ownership of your User Content.

9.2 License Grant

By uploading User Content, you grant us a worldwide, non-exclusive, royalty-free, sublicensable license to use, reproduce, modify, adapt, publish, and display such Content solely for the purpose of providing and improving the Services. This license terminates when you delete your User Content or Account, except where retention is required for legal purposes.

9.3 Representations

You represent and warrant that:

You own or have the necessary rights to your User Content
Your User Content does not infringe any third-party rights
You have obtained all necessary consents for any personal data included in your User Content
Your User Content complies with these Terms and all applicable laws

9.4 Content Monitoring

We do not actively monitor User Content but reserve the right to review, remove, or disable access to any Content that violates these Terms or applicable law. We are not responsible for User Content posted by users.

9.5 Backup

While we implement reasonable backup procedures, you are solely responsible for maintaining backup copies of your User Content. We are not liable for any loss or corruption of User Content.

10. Intellectual Property Rights

10.1 Our Intellectual Property

The Services, including all content, features, functionality, software, text, graphics, logos, icons, images, audio, video, and the design, selection, and arrangement thereof, are owned by Maxify Global Limited, its licensors, or other providers and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

10.2 Trademarks

"Maxify Tickets," our logo, and other marks are trademarks of Maxify Global Limited. You may not use our trademarks without our prior written consent. All other trademarks appearing on the Services are the property of their respective owners.

10.3 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes. This license does not include the right to:

Modify, copy, or create derivative works of the Services
Reverse engineer, disassemble, or decompile any software
Remove any copyright or proprietary notices
Transfer, sublicense, or assign your rights
Use the Services for any commercial purpose not contemplated by these Terms

10.4 Feedback

If you provide us with suggestions, feedback, or recommendations regarding the Services ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback without any obligation to you.

10.5 DMCA / Copyright Infringement

We respect intellectual property rights and respond to notices of alleged infringement in accordance with the U.S. Digital Millennium Copyright Act (DMCA) and applicable laws. If you believe Content on our Services infringes your copyright, please send a notice to legal@maxifytickets.com containing:

Identification of the copyrighted work claimed to be infringed
Identification of the allegedly infringing material and its location
Your contact information
A statement of good faith belief that the use is not authorized
A statement, under penalty of perjury, that the information is accurate
Your physical or electronic signature

11. Data Protection and Privacy

11.1 Privacy Policy

Our collection, use, and protection of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

11.2 Data Processing

When you use our Services to process personal data of Attendees, you act as the Data Controller, and we act as your Data Processor. You are responsible for ensuring that you have appropriate legal bases and consents for collecting and processing Attendee data.

11.3 Data Processing Agreement

For Users subject to GDPR, PIPEDA, POPIA, or similar data protection laws, we offer a Data Processing Agreement ("DPA") upon request. Enterprise customers may have customized DPA terms as part of their agreement.

11.4 Your Obligations

As an Organizer processing Attendee data, you agree to:

Comply with all applicable data protection laws
Obtain necessary consents before uploading personal data
Provide appropriate privacy notices to Attendees
Respond to data subject rights requests
Not use the Services to process sensitive personal data without appropriate safeguards

11.5 Data Security

We implement appropriate technical and organizational measures to protect User Data. However, you acknowledge that no method of electronic transmission or storage is completely secure.

12. Third-Party Services and Links

12.1 Third-Party Integrations

Our Services may integrate with or link to third-party services, including payment processors, email providers, and analytics services. Your use of third-party services is subject to their respective terms and privacy policies.

12.2 Payment Processing

Payment processing is provided by Stripe, Inc. By making payments through our Services, you agree to Stripe's Terms of Service.

12.3 No Endorsement

Links to third-party websites or services do not constitute an endorsement. We are not responsible for the content, accuracy, or practices of third-party sites. You access third-party services at your own risk.

12.4 App Stores

If you download our mobile application from an app store (Apple App Store, Google Play), you are also bound by that app store's terms of service. In case of conflict, these Terms prevail to the extent permitted.

13. Disclaimers and Warranties

13.1 "As Is" Basis

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.

13.2 No Guarantee

We do not warrant that:

The Services will meet your requirements
The Services will be uninterrupted, timely, secure, or error-free
Results obtained from using the Services will be accurate or reliable
Any errors in the Services will be corrected
The Services will be free of viruses or other harmful components

13.3 Event Outcomes

We are not responsible for the success or failure of your Events, Attendee satisfaction, or any outcomes related to your use of the Services. You are solely responsible for planning, managing, and executing your Events.

13.4 Consumer Rights

Some jurisdictions do not allow exclusion of implied warranties. If you are a consumer, you may have additional rights under applicable consumer protection laws that cannot be waived. Nothing in these Terms affects your statutory rights as a consumer.

14. Limitation of Liability

14.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MAXIFY TICKETS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, including but not limited to damages for loss of profits, goodwill, data, or other intangible losses, arising from or related to:

Your use or inability to use the Services
Any unauthorized access to or alteration of your data
Any third-party conduct or content on the Services
Any interruption or cessation of the Services
Any bugs, viruses, or other harmful code transmitted through the Services

14.2 Cap on Liability

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES EXCEED THE GREATER OF: (A) THE AMOUNTS YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

14.3 Essential Purpose

The limitations in this section apply even if any limited remedy fails of its essential purpose. Some jurisdictions do not allow limitation of liability for certain damages; in such jurisdictions, our liability is limited to the maximum extent permitted by law.

14.4 Basis of Bargain

You acknowledge that the limitations of liability in this section are an essential element of the bargain between you and us, and that we would not provide the Services without these limitations.

15. Indemnification

You agree to indemnify, defend, and hold harmless Maxify Global Limited and its officers, directors, employees, agents, affiliates, successors, and assigns from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

Your use of the Services
Your User Content
Your Events and interactions with Attendees
Your violation of these Terms
Your violation of any applicable law or third-party rights
Any claim that your User Content infringes intellectual property rights
Your failure to comply with data protection laws

We reserve the right to assume exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with our defense. This indemnification obligation survives termination of these Terms.

16. Termination

16.1 Termination by You

You may terminate your Account at any time by using the account deletion feature in your settings or by contacting us. Upon termination, you will lose access to the Services, and your data will be handled in accordance with our Privacy Policy.

16.2 Termination by Us

We may suspend or terminate your Account immediately if:

You breach any provision of these Terms
You engage in fraudulent or illegal activity
Your continued use poses a security risk
Required by law or legal process
Your Account has been inactive for an extended period

For non-material breaches, we will provide reasonable notice and opportunity to cure before termination, where practicable.

16.3 Effect of Termination

Upon termination:

Your right to use the Services immediately ceases
You remain liable for all fees incurred prior to termination
We may delete your User Content after a retention period (typically 30 days)
Sections that by their nature should survive will survive termination

16.4 Data Export

Prior to termination, you may export your data using available export features. We recommend downloading your data before closing your Account. Post-termination data requests may be subject to additional fees.

17. Dispute Resolution

17.1 Informal Resolution

Before initiating formal proceedings, you agree to first contact us at legal@maxifytickets.com to attempt to resolve any dispute informally. We will attempt to resolve the dispute within 30 days.

17.2 Arbitration Agreement (U.S. Users)

FOR USERS IN THE UNITED STATES: Any dispute arising from these Terms or the Services shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration will take place in a mutually agreed location or via video conference. The arbitrator's decision shall be final and binding.

17.3 Class Action Waiver

YOU AGREE TO RESOLVE DISPUTES WITH US ON AN INDIVIDUAL BASIS AND WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ACTIONS, CLASS ARBITRATIONS, OR REPRESENTATIVE ACTIONS. This waiver does not apply where prohibited by law.

17.4 Exceptions

Notwithstanding the above, either party may seek injunctive or equitable relief in any court of competent jurisdiction to prevent infringement of intellectual property rights or unauthorized use of the Services.

17.5 Time Limitation

Any claim arising from these Terms must be brought within one (1) year after the cause of action accrues, or such claim is permanently barred. This limitation does not apply where prohibited by law.

18. Governing Law and Jurisdiction

18.1 Choice of Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

18.2 Jurisdiction

For disputes not subject to arbitration, you agree to submit to the exclusive jurisdiction of the state and federal courts located in Delaware, United States.

18.3 Regional Variations

If you are located in the European Union, United Kingdom, Canada, or other jurisdictions with mandatory consumer protection laws, nothing in these Terms affects your statutory rights that cannot be waived by agreement. Local mandatory laws will apply to the extent they conflict with these Terms.

19. International Users

19.1 European Union Users

If you are located in the EU/EEA, you have rights under the Consumer Rights Directive, including a 14-day withdrawal right for digital content purchases (which may be waived upon commencement of performance). You may access the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

19.2 United Kingdom Users

UK consumers have statutory rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 that cannot be excluded by these Terms.

19.3 California Users

California residents are entitled to specific consumer rights information. Under California Civil Code Section 1789.3, California users may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs.

19.4 Canadian Users

If you are located in Canada, you may have additional rights under federal and provincial consumer protection legislation. Where provincial law requires, the governing law and jurisdiction provisions of these Terms shall not apply.

19.5 African Users

Users in South Africa have rights under the Consumer Protection Act (CPA) and Electronic Communications and Transactions Act (ECTA). Users in Nigeria are protected by the Federal Competition and Consumer Protection Act (FCCPA). Where local consumer protection laws provide greater protection, such laws shall prevail.

19.6 Export Compliance

You agree to comply with all applicable export control laws and regulations. You represent that you are not located in, under the control of, or a national of any country subject to U.S. export embargoes.

20. Changes to Terms

We may modify these Terms at any time. When we make material changes:

We will update the "Last updated" date at the top of this page
We will notify you via email or prominent notice within the Services
Material changes will take effect 30 days after notice, unless a longer period is required by law
Your continued use after the effective date constitutes acceptance of the modified Terms

If you do not agree to the modified Terms, you must stop using the Services and may terminate your Account. For paid Subscriptions, if you object to material changes, you may terminate your Subscription with a pro-rata refund for the unused portion of your current billing period.

21. General Provisions

21.1 Entire Agreement

These Terms, together with our Privacy Policy and any other agreements referenced herein, constitute the entire agreement between you and us regarding the Services and supersede all prior agreements and understandings.

21.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

21.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative.

21.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction. Any attempted assignment in violation of this section is void.

21.5 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights, except that our affiliates are intended third-party beneficiaries of these Terms.

21.6 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, pandemics, strikes, or failures of third-party services.

21.7 Notices

Notices to you may be sent to the email address associated with your Account. Notices to us should be sent to legal@maxifytickets.com. Notices are deemed received upon sending (for email) or upon delivery (for physical mail).

21.8 Language

These Terms are written in English. If translated into other languages, the English version shall prevail in case of any discrepancy.

21.9 Relationship of Parties

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and us. Neither party has authority to bind the other.

21.10 Survival

Sections relating to intellectual property, limitation of liability, indemnification, dispute resolution, and any other provisions that by their nature should survive, shall survive termination of these Terms.

22. Contact Information

If you have any questions about these Terms of Service, please contact us:

Maxify Global Limited

Email: legal@maxifytickets.com

General Support: support@maxifytickets.com

For privacy-related inquiries, please contact privacy@maxifytickets.com.

For copyright/DMCA notices, please contact legal@maxifytickets.com.

Thank you for using Maxify Tickets. We appreciate your trust in our platform.